FAQs

Sizing

We have Size Guides for our different items!

Still confused? Shoot us a DM at http://instagram.com/shop.easyactive with your dimensions (bra size, waist line, preferred fit etc), and we'll help you find the perfect fit!

All sales are final.

Unfortunately, we do not allow any returns or exchanges especially during this  COVID - 19 pandemic.

We want to ensure the safety of all our customers so we only send out brand new, unused and untried items. We want to avoid our products' exposure to different areas and people as much as possible. 

We hope you understand. 🙏🏻

Payments

Credit Card payments are accepted using Paypal and PayMongo

Bank Deposits - you have 2 hours to make a deposit for the Total Bill to any of the following accounts:

BDO  000661569470
BPI  8073003564 
GCASH  0917 823 8907

After the deposit has been made, please email the proof of deposit & your order number to our instagram.com/shop.easyactive or email us at shop.easyactive@gmail.com with the subject

" Easy Active Payment: (Your Order Number) "

We will verify the deposit before processing and shipping your order!

Any unpaid orders after the 2 hour window will be cancelled. 

We do not have a Cash On Delivery (COD) option.

Shipping

After payment verification is complete, order processing and packing will take 1 day. 

All Metro Manila orders will be delivered 1 to 3 days after payment has been made. 

All Luzon provincial (including Laguna, Bulacan, Cavite, and Rizal), Visayas and Mindanao orders will be delivered via GogoXpress or LBC. Provincial Orders will have a lead time of 3 to 7 days.

Yes, we can do same day shipping in Metro Manila through Express couriers.

Additional charges for express deliveries will be shouldered by the buyer. 

Just send us a DM on Instagram if you want this arranged.  We'll try our best to make it happen! ✨

Yes we do via FedEx. Send us a message on Instagram or via email at shop.easyactive@gmail.com to arrange shipping outside of the Philippines!

Returns

Oh my, sorry for that! Send us a message on Instagram or via email at shop.easyactive@gmail.com. Kindly attach photos of the wrong order and we will resolve this for you as soon as we can!

Once returns are arranged, please make sure that the returned item is unused and in its original packaging.

We do a quality check and sanitize all items before we pack and dispatch these to you! In the event you feel that there is something wrong with an item you have purchased, a complaint must be filed within 7 days of receiving your order. Please ensure that items are unused, unwashed and still have it's original packaging. 

Shoot us a message on Instagram or via email at shop.easyactive@gmail.com. Kindly attach photos of the item and the issue with it. Our team will address your concern as best as we can!

Any return fees / delivery fees will be shouldered by the customer. 

All sales are final.


Unfortunately, we do not allow any returns or exchanges especially during this  COVID - 19 pandemic.


We want to ensure the safety of all our customers so we only send out brand new, unused and untried items. We want to avoid our products' exposure to different areas and people as much as possible. 

Couldn't find what you were looking for? Drop us a message at shop.easyactive@gmail.com ♥