SIZING 

How do I figure out my size?

We have Size Guides for our different items!

Still confused? Shoot us a DM at http://instagram.com/shop.easyactive with your dimensions (bra size, waist line, preferred fit etc), and we'll help you find the perfect fit!

 

I selected the wrong size! Can I have my item exchanged?

All sales are final.

Unfortunately, we do not allow any returns or exchanges especially during this  COVID - 19 pandemic.

We want to ensure the safety of all our customers so we only send out brand new, unused and untried items. We want to avoid our products' exposure to different areas and people as much as possible. 

We hope you understand. 🙏🏻

 

PAYMENTS

What are my payment options?

Credit Card payments are accepted using Paypal.

Bank Deposits - you have 2 hours to make a deposit for the Total Bill to any of the following accounts:

BDO  000661569470
BPI  8073003564 
GCASH  0917 823 8907

After the deposit has been made, please email the proof of deposit & your order number to our instagram.com/shop.easyactive or email us at shop.easyactive@gmail.com with the subject

" Easy Active Payment: (Your Order Number) "

We will verify the deposit before processing and shipping your order!

Any unpaid orders after the 2 hour window will be cancelled. 

We do not have a Cash On Delivery (COD) option.

   

SHIPPING INFORMATION 

When will I get my items?

After payment verification is complete, order processing and packing will take 1 day. 

All Metro Manila orders will be delivered 1 - 3 days after payment has been made. 

All Luzon provincial (including Laguna, Bulacan, Cavite, and Rizal), Visayas and Mindanao orders will be delivered via NINJA VAN or LBC. Provincial Orders will have a lead time of 1 week.

 

When do you ship out items? 

We ship Metro Manila orders daily!

Deliveries for Provincial Orders are shipped every Monday, Wednesday and Friday. This is for our safety as we try to minimize our outdoor exposure too! 

 

What courier do you use? 

We use our in-house delivery team, Mr. Speedy and Ninja Van. In the occasion that we use a different courier, we will let you know ASAP! 

 

Can I get my order on the same day?

Yes, we can do same day shipping only in Metro Manila through Express couriers. Additional charges for express deliveries will be shouldered by the buyer. 

Just send us a DM on Instagram if you want this arranged.  We'll try our best to make it happen! ✨

  

Do you ship internationally? 

Yes we do via FedEx. Send us a message on Instagram or via email at shop.easyactive@gmail.com to arrange shipping outside of the Philippines!

 

RETURNS & EXCHANGES 

You sent me the wrong order ☹️ What do I do?

Oh my, sorry for that! Send us a message on Instagram or via email at shop.easyactive@gmail.com. Kindly attach photos of the wrong order and we will resolve this for you as soon as we can!

Once returns are arranged, please make sure that the returned item is unused and in its original packaging.

 

I received a damaged item! What do I do?

We do a quality check and sanitize all items before we pack and dispatch these to you! In the event you feel that there is something wrong with an item you have purchased, a complaint must be filed within 7 days of receiving your order. Please ensure that items are unused, unwashed and still have it's original packaging. 

Shoot us a message on Instagram or via email at shop.easyactive@gmail.com. Kindly attach photos of the item and the issue with it. Our team will address your concern as best as we can!

Any return fees / delivery fees will be shouldered by the customer. 

 

I want to change the item I picked! 

All sales are final.

Unfortunately, we do not allow any returns or exchanges especially during this  COVID - 19 pandemic.

We want to ensure the safety of all our customers so we only send out brand new, unused and untried items. We want to avoid our products' exposure to different areas and people as much as possible.